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Zoho Desk Professional

Email Channel
Help Center
Feedback Widget
Advanced Web Forms
Social Media (Facebook & Twitter)
Instant Messaging (WhatsApp, Telegram, WeChat & Line)
Live chat (Business Messaging)
Telephony
Guided Conversations
Spam, Merge, Split & Clone Tickets
Ticket History
Quick Ticket View
Product-based Ticket Tracking
Add Resolution as KB
Suggested Articles
Direct Assignment to Agents and Teams
Work Modes
Response Editor with Rich Text Support & Response Draft
Advanced Search
Faster Response Snippets
Round-Robin Ticket Assignment by Load Balancing
Ticket Sharing & Ownership
Agent Collision Detection